FREQUENTLY ASKED QUESTIONS

1. HOW DO I TRACK MY ORDER?

Tracking your order is easy! Once your order has been shipped, you can use your tracking number to check its delivery status.

Track your order: 17TRACK

2. HOW DO I RETURN AN ITEM?

Please refer to our Return & Refund Policy for detailed information about returns.

Please note that we cannot accept returns for products that have been used, damaged, altered, or intentionally damaged after delivery.

3. HOW DO I USE A COUPON CODE?

Using your coupon code is easy!

Add your items to your shopping cart and proceed to checkout. During checkout, enter your coupon code in the designated box and click “Apply.”

Please note:

• Only one promotional code can be used per order.

• Coupon codes cannot be applied to orders that have already been placed.

• Some products or promotions may be excluded from coupon offers.

4. WHAT IF MY ORDER ARRIVES DAMAGED OR IS MISSING ITEMS?

We’re sorry if your order arrives damaged or is missing any items.

Please contact us at cora@bomini1.com within 3 business days of receiving your order and provide your order number, along with photos of the damaged product or packaging when applicable.

Please keep the original box and all packing materials until the issue has been fully resolved, as they may be required if we need to file a claim with the shipping carrier.

In some cases, we may need additional information or assistance from you to investigate the issue. We appreciate your cooperation and patience while we work to resolve it.

5. WHAT HAPPENS IF AN ITEM IS ON BACKORDER?

If an item you ordered is currently on backorder, please contact us at cora@bomini1.com.

Our customer service team will review your order and provide you with the latest information as soon as possible.

6. WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept the following payment methods:

• Visa

• Mastercard

• Discover

• American Express

• PayPal

All available payment methods will be displayed during checkout.

7. WHY HAVEN’T I RECEIVED A TRACKING NUMBER YET?

After your payment is successfully processed, it may take some time for your order to be confirmed and prepared for shipment.

In most cases, payment processing is completed within a short period of time. However, depending on the payment provider, such as 2Checkout or PayPal, it may occasionally take several business days.

Please also check the product page for the item you ordered to confirm its inventory status.

If an item is temporarily out of stock, your order will be shipped once the product is back in stock.

If you have been waiting longer than expected for your tracking number, please contact our customer service team at cora@bomini1.com, and we’ll be happy to check your order status for you.